Support
Centralize Context
Provide a central location to access context and information and compile unified customer timelines with all tickets, interactions, and account data.
Centralize Context
Compile a unified chronological timeline for account [Account Name] showing all support tickets, sales interactions from the CRM, and email correspondence.
Draft Responses
Generate knowledge-based ticket responses using documentation and past resolutions.
Draft Responses
Draft a ticket response for Issue #[Ticket Number] using information from the internal knowledge base and similar past resolutions in Jira.
Close KB Gaps
Identify knowledge base gaps by analyzing recurring closed ticket issues.
Close KB Gaps
Analyze closed tickets from the last quarter to identify the top 5 recurring issues that do not yet have articles in our internal knowledge base.
Search in Natural Language
Get instant access to precise answers to customer questions from a variety of relevant sources and platforms (including knowledge bases, support documents, past case histories, FAQs, and troubleshooting guides) using natural language searches.
Search in Natural Language
How do I troubleshoot error code [Error Code] by searching across the knowledge base, support documents, and past case histories?
Remove Dependencies
Reduce cross-departmental and specialized support agent dependencies for ticket resolution by democratizing info, simplifying discovery, and enabling self-serve.
Remove Dependencies
How does the [Specialized System Name] integration work? Search the engineering wiki, process docs, and past Slack channels for setup instructions.
Improve Deflection
Enable targeted answers and deflection pathways by aggregating knowledge.
Improve Deflection
What is the standard deflection pathway for billing questions? Aggregate the response from the billing FAQ, support documentation, and HR policy.
Role-Aware Search
Surface relevant artifacts quickly with authenticated, role-aware search.
Role-Aware Search
Find the Q4 budget planning documents from the Finance Drive, ensuring I only see them if my user role is authorized.
Accelerate Onboarding
Onboard new agents more efficiently via better, curated access to unified internal and external documentation.
Accelerate Onboarding
Show me the onboarding track for new CS agents, compiling all unified internal documentation, external product guides, and training videos.
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