IT
Instant Context & Resolution Timelines
Accelerate MTTR via a holistic view for any open ticket, past ticket history, user communications (Slack/Email), and asset data as well as a chronological timeline of all related events, change logs, error messages, and internal discussion for a specific incident.
Instant Context & Resolution Timelines
Holistic timeline and context for Incident [Incident Number]: compile all events, change logs, user communications, and internal discussions for rapid MTTR.
Natural Language Troubleshooting
Enable agents to search for complex solutions using conversational, natural language and retrieve precise steps from runbooks and tickets.
Natural Language Troubleshooting
Walk me through the precise steps for a complex database migration, retrieving the exact procedure from runbooks and past tickets.
Self-Serve Deflection Portal
Provide a high-accuracy, AI-powered internal search experience for employees to resolve common IT issues themselves, significantly reducing low-value ticket volume.
Self-Serve Deflection Portal
How do I set up VPN on my new laptop? Search the IT knowledge base and past team chats for the step-by-step process.
Expert & System Identification
Instantly identify the correct SME, system owner, or most relevant documentation for any application or infrastructure component during an incident.
Expert & System Identification
Who is the system owner for the [Application/Service Name] component and where is the most relevant current documentation located?
Knowledge Base Curation
Analyze closed tickets and support interactions to automatically identify knowledge base gaps and suggest new articles or updates to existing, outdated runbooks.
Knowledge Base Curation
Suggest new runbook articles or updates to outdated ones by analyzing patterns in closed P1 tickets and support interactions from the last quarter.
Role-Aware Access
Ensure sensitive technical documentation and security policies are surfaced rapidly but only to authorized users.
Role-Aware Access
Search for current 'Data Encryption Policy' from the GRC drive, ensuring only authorized security team members can view it.
Accelerated Agent Ramp
Centralize training modules, system architecture documents, and historical incident post-mortems for faster, more efficient onboarding of new IT staff.
Accelerated Agent Ramp
Access the New IT Staff Onboarding curriculum, centralizing all training modules, system architecture documents, and historical incident post-mortems.
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