SolarWinds Service Desk Connector

SolarWinds Service Desk (SWSD) connector enables the indexing of Incidents, Service Catalog, Problems, Solutions, Releases and Changes on your SWSD instance.

Prerequisites

The following configuration should be set on your SWSD instance, by an admin user, before configuring the SWSD connector.

• Create a new admin user:
  • Go to Setup -> Users & Groups -> Users.
  • Create a new user with a descriptive name, such as “Atolio Admin User”. Make sure the user is given “Admin” role.
  • Activate the newly created user through the link sent via email.
  • Altough you can use an existing admin user, creating a new user solely for the purpose of Atolio integration is a best practice.
• Generate JWT:
  • Login as “Atolio Admin User”.
  • Go to Setup -> Users & Groups -> Users. From the user table, click on “Atolio Admin User” to open the details page.
  • From the “Actions” menu, select “Generate JSON Web Token” item to generate an API token. Provide the token value to your Deployment Engineer.

Provide Configuration

Provide the following configuration to your Deployment Engineer:

• Your SWSD domain, e.g., company.samanage.com
• JWT of “Atolio Admin User”
• A full screenshot of Setup -> Account -> Roles & Permissions page. This is needed by your Deployment Engineer to configure the connector with respect to your permission settings.